Support & FAQ

Sound Samples

We strive to have sound samples on as many products as possible. With hundreds of thousands of products, it is impossible to have sound on all of them; however, if there is a title you'd especially like to hear that we do not have sound for, we will do our best to track down a sample for you.

Sound samples can be found on the Teacher's Edition of most classroom musicals or song collections.

To listen to a sample, click play on this bar:

To view sample pages or hear additional sound samples, click "View a Closer Look"

Pricing

All prices are subject to publisher revision.

FAQs

What is the difference between an FP CD and a P/A CD?

An FP CD (or Full Performance CD) is a "listening" CD of the actual performance with singing and dialogue. The P/A CD (or Performance/Accompaniment CD) includes the full performance of the songs or musical on the first half of the CD and then just the accompaniment or orchestration for the songs or musical on the second half.

How do I know what is in a Perf Pack or Class Kit?

The items included in the Performance Packs, Classroom Kits, and other grouped products are described toward the end of each product's description. Please note some publishers include the P/A CD, but others do not.

Account Information

If you are a first-time user, you will be asked to enter your information and password so that an account can be created. You may charge with a purchase order on our website, but only if you have created an account as a school or church. If you create a personal account, you will be required to enter personal credit card information. We accept Visa, Mastercard, American Express, and Discover.

Billing Address

Please make sure that the billing address you're entering matches the billing address you have given your credit card company. The billing address must match the street address and zip code or your card may be declined.

Shipping Address

It is possible to ship your items to an address that is different than the billing address, but please always include a name in the "Attention:" line.

Damaged Shipments

When visible or concealed damage is found please notify Popplers Music within 15 days of receipt of goods. Please retain all packaging material, container, and damaged goods and Popplers Music will send you a replacement.

Approval Policy

We offer a 20 Day Approval policy on certain items on our website. If these items are selected as being on Approval, they won’t be charged to your account until after the allotted time. All shipping costs are payable by the customer even if a full or partial return is made on the Approval items.

Still having problems?

Please call or email us for one-on-one support:
1-800-437-1755 or sales@popplersmusic.com